1. Introduction
At Bookertee Enterprises, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our refund and returns policy below.
2. Eligibility for Returns
2.1 Return Window:
You may return products within 14 days of receiving your order.
2.2 Condition:
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
2.3 Non-Returnable Items:
Certain items, such as opened cosmetics or beauty products, are non-returnable for health and hygiene reasons.
3. How to Return a Product
3.1 Request a Return:
To initiate a return, please contact us at bookerteeenterprises@gmail.com or call +254 722 351 363 or +254 736 660 037. Provide your order number and reason for the return.
3.2 Return Instructions:
We will provide you with instructions on how to return the product. Please ensure that the product is securely packaged for return shipping.
3.3 Shipping Costs:
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product.
4. Refunds
4.1 Processing Time:
Once we receive and inspect the returned product, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.
4.2 Partial Refunds:
If the product is not in its original condition or is missing parts not due to our error, a partial refund may be issued.
5. Exchanges
5.1 Exchange Policy:
We do not offer direct exchanges. If you wish to exchange a product, please follow our return process and place a new order for the desired item.
6. Damaged or Incorrect Items
6.1 Reporting Issues:
If you receive a damaged or incorrect item, please contact us immediately at bookerteeenterprises@gmail.com or call +254 722 351 363 or +254 736 660 037. We will arrange for a replacement or issue a full refund, including any return shipping costs.
7. Contact Us
For any questions or concerns regarding our refund and returns policy, please contact us:
Phone: +254 722 351 363 or +254 736 660 037
Email: bookerteeenterprises@gmail.com
8. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.
